Shipping policy

Shipping policy

To which countries does Le Nouveau Chef UAE deliver?
Delivery in GCC Countries via LeNouveauChef.ae is possible in the following countries: United Arab Emirates, Oman, Saudi Arabia, Bahrain and Kuwait. For United Arab Emirates shipping is free of charge for orders above 1,500.00 AED, for other GCC countries shipping charges applies.

Does Le Nouveau Chef Dubai ship to the rest of the world?
From our Dubai location, we serve the GCC countries only, however we are happy to ship to other countries. For orders to countries outside of GCC, please visit LeNouveauChef.com.

What are the delivery times per country?
Delivery times per country can vary considerably. For shipments outside United Arab Emirates, Le Nouveau Chef is not responsible for delays due to local holidays, handling at customs in the destination country, strikes or other special events in the destination country and sending back (these costs are not reimbursed).

What are the shipping costs?
The shipping costs vary per country and will be calculated in the shopping cart.

Possible additional costs outside the United Arab Emirates
For countries outside the United Arab Emirates, please be aware that both import duties and VAT will be charged by the carrier, directly to the receiving party.

When can I expect my order?
Orders are handled by courier. Within the UAE, delivery takes between 2-3 weeks, within GCC countries delivery takes 3-4 weeks. We are not responsible for delays on the courier side, if a delay occurs due to us, you will be notified by us. For Items not in stock or produced to order, we will advise you on the approximate delivery date when we confirm your order.

How do I know if my order has been sent?
When an order has been sent you will receive an e-mail from courier with the track and trace number (make sure the e-mail address is entered correctly).

Can I find out the delivery status of my order?
Courier company sends a track-and-trace link to the specified e-mail address one day before shipment. With this link you can quickly gain insight into the status of the shipment. Therefore, check carefully whether the correct e-mail address is entered with an order.

How do I know for sure that my order has been processed?
Once the order / payment has been completed, a confirmation will be sent by e-mail with a track and trace code. Check if all details are correct. No mail? Look in your unwanted e-mail or contact us.

I want to cancel or change my order, what should I do?
Until the moment the order is packed and sent from our warehouse, an order can be cancelled and / or changed. This can be done by sending an email during office hours to hello@lenouveauchef.ae. Send us the full name, order number and the reason for cancelling. We will send a confirmation of receipt of the request and if necessary, adjust the order or credit the purchase amount. N.B. This only applies to clothing that is not personalized. If the order has already been sent, it can of course be returned, in accordance with our return policy.