Refund policy

Refund policy
We are happy to help you to return your order. A return period of 14 days applies from the moment you did receive the order. Within this period, the article may be viewed, assessed and/or fitted, unless stated otherwise.

Please check whether the items have been delivered undamaged and complete immediately after receipt. If this is not the case, we request that you contact us as soon as possible to report this. For return arrangements please contact us.

An item can be returned if:

• the item is returned within 14 days;
• the item has not been used or washed;
• we receive the item in its original condition, including packaging;
• the items are not personalized/embroidered;
• a (copy) package document or order confirmation is included.

Return procedure
Make sure the package meets the above conditions.

For returns originating within the United Arab Emirates, we will arrange for a courier to collect the shipment at the same address to where it was delivered. For returns originating from other GCC countries, you may ship the returns at your own expense to:

Pegasus Project Management L.L.C-FZ
The Meydan Hotel, Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai

We are happy to assist you in arrange the courier pick up of your return.

After receipt of the package, it will be checked and you will receive a credit note within 10 working days and (in the case of an outstanding balance) the amount will be refunded to the account the payment was made.

Exceptions
Unfortunately, items that have been personalized with embroidery, printing or modification to the model cannot be returned, unless there is a production error.

Invoiced freight and handling costs will not be credited for a partial return.

Questions?
The Le Nouveau Chef team is happy to help with questions and/or uncertainties. We can be reached on telephone number +971 55 874 8931 (available Monday to Friday from 09:00 AM to 5:00 PM) or through email hello@lenouveauchef.ae.